With the rise in crime against rail workers, it’s more important than ever that frontline staff have the necessary tools to diffuse potential conflict. Jason Keeley, Founder and Director of IKON Training, delivers his top tips for adopting the right mindset, and using influence to avoid situations bubbling over.
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The narcissist next door
Do you suspect you may be dealing with a narcissist in your life, but are not quite sure? Are you struggling to manage the behaviours of your parent, child, partner, friend, neighbour, co-worker or boss?
In this session, Dr Supriya McKenna introduces the different types of narcissists and explains the psychological manipulation tactics they use to pull victims into their orbits and trap them there. You’ll also learn how to protect yourself from a narcissist’s behaviours, how to communicate with them, and if you choose to, how to best escape their orbit, forever.
Mental health and relationships
Fact: men live shorter, less healthy, and less happy lives than women. Serious subject! Yet humour can help. So, join award-winning comedian, John Ryan, as he talks male mental health and relationships.
Five ways to support the wellbeing of introverts at work
Join Emma Taggart as she takes us through five easy steps to supporting the wellbeing of introverts in the workplace. From gaining a basic understanding of introversion, to making meetings and social gatherings more inclusive.