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How to be an empathetic listener

Listening is a skill which helps us to create safety, trust and connect with others in both our personal and professional lives.  Andy Elwood shares stories from his career in search and rescue helicopters, showing you the vital role empathy plays in effective communication. By mastering empathetic listening, you’ll foster deeper connections, build trust, and improve relationships both personally and professionally.

 
Wellbeing Wednesday: How to be a better listener Mind tools: Active listening tips, skills, techniques, and examples YouTube: Brene Brown explaining empathy YouTube: It is not about nail

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Jason Keeley

Effective conflict management – mindset and influence

With the rise in crime against rail workers, it’s more important than ever that frontline staff have the necessary tools to diffuse potential conflict. Jason Keeley, Founder and Director of IKON Training, delivers his top tips for adopting the right mindset, and using influence to avoid situations bubbling over. 

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Radha Modgil

Developing online resilience for teenagers

Young people, once exposed to social media, can start to rely on it more and more. Making and maintaining social connections, self-expression and entertainment are just some of the benefits of participating. However, teens are more likely to engage with strangers, share their passwords or experience negativity online. Join GP, broadcaster and Author Dr. Radha Modgil as we learn how young people can be supported to become resilient users of the internet.

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Relationships

Mental health and relationships

Fact: men live shorter, less healthy, and less happy lives than women. Serious subject! Yet humour can help. So, join award-winning comedian, John Ryan, as he talks male mental health and relationships.

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