How to be a better listener

Learn skills to help you reduce conflict escalation and manage challenges confidently. If you work in a customer facing role, engaging in effective communication will help turn challenging interactions into opportunities for positive experiences.  Let Jason Keeley, Founder and Director at IKON Training, give you the tools - and confidence - to work through any customer conflict with ease. 

Neuroscientist and bestselling author of The Science of Fate, Dr Hannah Critchlow, shows how two heads can be better than one. We look into how to cope with wildly differing opinions, balance our biases, prevent a corrupting force, and how we can exercise our intuitive ability to get the most effective outcomes. By sharing compelling examples of success, at work, in families, and in team situations, Dr Hannah shows us how to work, play and grow with intelligence.