George Hamlyn explores Transport for London's approach to authentic peer support, taking you through the history of TfL's peer support program and highlighting the risks of focusing solely on the 'soft and fluffy' side of wellbeing. He provides an overview of TfL's training program, the crucial role of documents, policies, and procedures in ensuring consistency and also discusses the importance of evaluating and holding peer supporters accountable for their actions.
You may also be interested in:

RWL '23 preview - Wendy McCristal and Rupert Lown
Wendy McCristal and Rupert Lown discuss the importance of good mental health, especially for those in lone working roles. They talk about the health challenges especially faced by shift workers and how they can take control of their wellbeing while working long and irregular hours.

Driving occupational hygiene forward
The health of colleagues will always be a key priority of the rail industry. This session on occupational hygiene discusses long-term worker health protection and the focus for future projects and initiatives.

Tips for staying alert and energised during your shift
Deborah Edmonds and Rupert Lown will explore how we can all contribute to improving our alertness when we are working on shifts. Shift working can be a bind, but a bit of thinking and with some small adjustments we can make ourselves more alert – and you won’t need cans of energy drink or treble expressos! Our lives are hectic, we often have young families, caring for parents, grappling to sleep in very hot weather. All of these are things we have to live with, but there are tips and tricks to help us and we will explore these with you.