Everyone should be able to do their job without someone threatening, assaulting or harming them. But on the railway’s front line, sadly, that isn’t always the case. In fact, RSSB statistics show that a staggering 94.1% of frontline staff have experienced workplace abuse. In this session, British Transport Police’s Inspector Keith Barnes describes how incidents of violence against railway staff can occur and how to de-escalate them. He also talks about how body-worn cameras can be both a deterrent and an aid to evidence-gathering once an assault has occurred.
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Occupational hygiene: The missing piece of the puzzle
We’re always looking for ways to keep everyone safe from harm at work. In this session, Claire Forshaw discusses situations where occupational hygiene can be used for rail projects, its benefits, and some real-world examples.
Occupational hygiene within the rail industry: What can it do for you?
Too often we measure our exposure to harm only after that harm has happened. The RWA Occupational Hygiene Management Group talks about how it’s time for a new, proactive strategy, that helps us to avoid risks, ultimately to improve quality of life for our colleagues.
Strategies for coping with trauma
Working in the rail industry can expose people to potentially traumatic events. As a manager, you want to be equipped with the tools to protect and support your team. The team and organisation around a person can play a big role in a person's recovery after an event. This session gives practical steps managers can take before, during and after an event to reduce the risk to mental health. Managers will also learn how they can protect themselves from burnout and vicarious trauma when supporting trauma-exposed colleagues.