Stress is natural and necessary, but how do we manage our reaction to too much stress? Jayne Dunsbee discusses how a ‘pause’ can help with stress management, the various options you have for achieving this, and invites you to take a ‘pause’ before moving on to whatever you’re going to do next.
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Neil Greenberg explains what PTSD is and how rail organisations can minimise its risk. He also interviews Michael Setchell, a former train driver, who experienced traumatic events at work, resulting in a PTSD diagnosis.
Learn skills to help you reduce conflict escalation and manage challenges confidently. If you work in a customer facing role, engaging in effective communication will help turn challenging interactions into opportunities for positive experiences. Let Jason Keeley, Founder and Director at IKON Training, give you the tools - and confidence - to work through any customer conflict with ease.
